Saint-Gobain Glass Romania – the local representative of the French conglomerate Saint Gobain, the world’s leading supplier of habitat and constructions materiaks – continues its successful partnership with Neomar Consulting in order to implement a new Customer Satisfaction study this year.
The project in brief:
The survey was conducted online and had as target respondents Saint Gobain Glass customers from countries such as: Romania, Bulgaria, Turkey, Greece, Hungary, Moldova, Serbia, Macedonia and Ukraine. The main objective of the study consisted in full analysis of the customer satisfaction level in relation to Saint-Gobain Glass Romania performance. Among the main topics explored in the survey we can include:
- The overall level of customer satisfaction in relation to Saint-Gobain Glass
- The main notions associated with Saint-Gobain Glass by customers (positioning)
- The customers suggestions for the improvement of Saint-Gobain Glass commercial operations
- The overall level of customer satisfaction in relation to the company’s product range
- Positioning of Saint – Gobain Glass products towards their competitors
- The level of customer satisfaction in relation to technical assistance provided by Saint-Gobain Glass
- The main suggestions for improving customer-service activities
- The level of customer satisfaction in relation to certain aspects of the client service function (taking orders, complaints, issuing the sale documents, etc).
- The level of customer satisfaction in relation to Saint-Gobain’s websites and online applications
- The level of customer satisfaction in relation to the company’s logistic services
- The level of satisfaction with the service activity / technical interventions and support
- The main customer suggestions for increasing / strengthening commercial relations with Saint-Gobain Glass.
The implementation of the study was conducted through an online application while the consultancy for the questionnaire design and data analysis was provided by our experts. Such projects can be performed by our company via our own call center , through a team of interviewers with minimum 2 years experience in conducting surveys on industrial markets.
