{"id":8839,"date":"2024-03-12T15:19:37","date_gmt":"2024-03-12T13:19:37","guid":{"rendered":"https:\/\/neomar.eu\/?p=8839"},"modified":"2024-03-12T15:23:24","modified_gmt":"2024-03-12T13:23:24","slug":"neomar-consulting-and-saint-gobain-glass-romania-a-collaboration-of-over-16-years-for-gathering-customer-feedback","status":"publish","type":"post","link":"https:\/\/neomar.eu\/en\/news\/neomar-consulting-and-saint-gobain-glass-romania-a-collaboration-of-over-16-years-for-gathering-customer-feedback\/","title":{"rendered":"Neomar Consulting and Saint-Gobain Glass Romania: A Collaboration of Over 16 Years for Gathering Customer Feedback"},"content":{"rendered":"<p>For over 17 years, <a href=\"https:\/\/www.saint-gobain.ro\/\" target=\"_blank\" rel=\"noopener\">Saint-Gobain Glass Romania<\/a> and <a href=\"https:\/\/neomar.eu\/rapoarte\/\">Neomar Consulting<\/a> have collaborated to conduct the Annual <a href=\"https:\/\/neomar.eu\/despre-noi-pe-scurt\/ce-zic-clientii-nostri\/\">Customer Satisfaction Analysis Study<\/a>.<\/p>\n<p>The 2024 edition of this study continued the tradition, covering a representative sample of customers from 8 countries, including Romania. Essential information was collected rigorously and structuredly through interviews lasting approximately 20-30 minutes, conducted both by phone and online. These interviews covered a wide range of topics, including product range, loyalty level, sales teams&#8217; performance, technical support, customer service quality, logistics efficiency, evaluation of company websites, effectiveness of promotional and informative materials, as well as the impact of marketing actions.<\/p>\n<p>The results of this study are not just figures and statistics but provide Saint-Gobain Glass Romania&#8217;s management with a deep understanding of customer satisfaction levels and their needs. This constant evaluation tool of the company&#8217;s overall performance is an essential pillar in coordinating marketing and sales activities, offering valuable insights into customer perceptions and requirements.<\/p>\n<p><strong>The longstanding collaboration between Neomar Consulting and Saint-Gobain Glass Romania demonstrates a shared commitment to excellence and perseverance in the field of market research and measuring customer satisfaction levels<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For over 17 years, Saint-Gobain Glass Romania and Neomar Consulting  [&#8230;]<\/p>\n","protected":false},"author":4,"featured_media":8841,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[],"class_list":["post-8839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/posts\/8839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/comments?post=8839"}],"version-history":[{"count":0,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/posts\/8839\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/media\/8841"}],"wp:attachment":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/media?parent=8839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/categories?post=8839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/tags?post=8839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}