{"id":3706,"date":"2020-02-10T08:46:18","date_gmt":"2020-02-10T08:46:18","guid":{"rendered":"https:\/\/neomar.eu\/?p=3706"},"modified":"2020-08-27T12:25:44","modified_gmt":"2020-08-27T09:25:44","slug":"one-of-the-leading-suppliers-of-building-materials-in-europe-continued-its-collaboration-with-us","status":"publish","type":"post","link":"https:\/\/neomar.eu\/en\/news\/one-of-the-leading-suppliers-of-building-materials-in-europe-continued-its-collaboration-with-us\/","title":{"rendered":"One of the leading suppliers of building materials in Europe continued its collaboration with us"},"content":{"rendered":"<h4><strong>In 2020 we continued the collaboration with <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.knaufinsulation.ro\/\" target=\"_blank\" rel=\"noopener\">Knauf Insulation Romania<\/a><\/span>, one of the main suppliers of construction materials in Europe, with the mission to conduct a new <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/neomar.eu\/en\/customer-satisfaction-surveys\/\">Customer Satisfaction Survey<\/a><\/span>, but with Direct and Indirect Customers, from B2B segment.<\/strong><\/h4>\n<p>The method used to collect information, in a structured manner, regarding all aspects of the collaboration was to interview customers by phone. The discussion was based on questionnaires specially adapted for the two categories of respondents.<\/p>\n<p><strong>We <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/neomar.eu\/en\/services\/\">highlight 5 immediate benefit<\/a><\/span> <\/strong>that results from receiving the feedback of business partners:<\/p>\n<ol>\n<li>Better management &#8211; Identify sources of dissatisfaction in advance.<\/li>\n<li>Added value towards the brand &#8211; Customers become more understanding when they perceive that there exist goodwill and concern for a favorable solution.<\/li>\n<li>Bigger and more &#8220;comfortable&#8221; sales (loyal customers pay more for the same products)<\/li>\n<li>Source of ideas for product and service development.<\/li>\n<li>A Customer Satisfaction Survey closes the feedback loop specific to any AQ system<\/li>\n<\/ol>\n<h4><strong><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/neomar.eu\/en\/contact-us\/\">Contact us<\/a><\/span> to discuss the implementation of such a project! We guarantee that it will be at least an interesting experience!<\/strong><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>In 2020 we continued the collaboration with Knauf Insulation Romania,  [&#8230;]<\/p>\n","protected":false},"author":4,"featured_media":3684,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26],"tags":[],"class_list":["post-3706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/posts\/3706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/comments?post=3706"}],"version-history":[{"count":0,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/posts\/3706\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/media\/3684"}],"wp:attachment":[{"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/media?parent=3706"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/categories?post=3706"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neomar.eu\/en\/wp-json\/wp\/v2\/tags?post=3706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}